North Dakota Housing Finance Agency’s Janet Garvin was honored with a Contract Administration Special Recognition Award by the Affordable Housing Management Association’s Rocky Mountain Region at its 35th Annual Conference.
Garvin’s reputation for being fair and listening to all aspects of a situation was cited in the award nomination. And that while Garvin is thorough in her processes, she takes the opportunity to educate and assist in a helpful way. Further, that Garvin uses the Management Occupancy Review as an opportunity for training rather than an audit.
The nominator describing Garvin’s handling of a recent situation involving an extremely ill tenant who was battling cancer and was unable to pay her rent due to overwhelming medical bills. Garvin met with the tenant and explained the hardship exemption and the process involved, and that she continued to reach out and follow-up to ensure that everything was taken care of.
As a contract administration specialist in NDHFA’s property management division, Garvin is charged with ensuring that Western North Dakota’s Section 8 properties with US Department of Housing and Urban Development rental assistance contracts provide safe, decent and affordable rental housing for their low-income, elderly or disabled tenants.
“The apartments overseen by our property management division are home to some of North Dakota’s lowest-income households,” said Jolene Kline, NDHFA executive director. “It is heartening to hear that the staff goes out of their way to ensure that the individuals and families who call these units home are treated with dignity and compassion. Congratulations, Janet, we are proud of you.”
AHMA is the leading voice for affordable housing management, advocating on behalf of multifamily property managers and owners whose mission is to provide quality affordable housing. The Rocky Mountain Region includes Colorado, Montana, North Dakota, South Dakota, Utah and Wyoming.